Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the services provided by Grants Electrical Solutions Ltd ("we", "us", "our"), a company registered in England and Wales. By engaging our services, you agree to be bound by these terms.

2. Services

We provide electrical installation, maintenance, testing, and repair services for domestic, commercial, and industrial properties. All work is carried out in accordance with BS 7671 (IET Wiring Regulations) and relevant building regulations.

Services include but are not limited to: electrical installations, rewires, consumer unit upgrades, EV charger installations, testing and inspection (EICR), fault finding, and emergency call-outs.

3. Quotations & Pricing

• All quotations are valid for 30 days from the date of issue unless otherwise stated.
• Quotations are based on information provided and a visual inspection. Additional work discovered during the job may incur extra charges.
• Prices are exclusive of VAT unless otherwise stated. VAT will be added at the current rate where applicable.
• Emergency call-out rates vary by time and day as displayed on our website.

4. Payment Terms

• For domestic work under £500, payment is due upon completion.
• For larger projects, a deposit of up to 30% may be required before work commences.
• Commercial clients may be offered 14-day payment terms subject to credit approval.
• We accept bank transfer, card payments, and cash.
• Late payments may incur interest at 8% above the Bank of England base rate.

5. Cancellation Policy

You may cancel a booking with at least 24 hours' notice without charge. Cancellations with less than 24 hours' notice may incur a cancellation fee equivalent to 50% of the quoted labour cost.

For emergency call-outs, cancellation after an engineer has been dispatched will incur the full call-out fee.

6. Warranty & Guarantees

• All workmanship is guaranteed for 12 months from completion.
• Materials and products carry the manufacturer's warranty.
• Warranty does not cover damage caused by misuse, third-party interference, or circumstances beyond our control.
• As a CHAS-accredited contractor, notifiable work is covered by a 6-year insurance-backed warranty.

7. Insurance & Liability

We hold comprehensive public liability insurance of £10,000,000 and professional indemnity insurance. Our liability for any claim is limited to the value of the contract or the insurance coverage, whichever is lower.

We are not liable for indirect or consequential losses, including loss of profit, business interruption, or data loss.

8. Access & Preparation

You are responsible for providing safe and clear access to the work area. If access is restricted or the work area is not prepared as agreed, we reserve the right to reschedule or charge additional fees for time lost.

9. Health & Safety

We are CHAS accredited and adhere to strict health and safety standards. You must inform us of any known hazards on your property, including asbestos, before work commences.

10. Disputes

In the event of a dispute, please contact us via our complaints procedure. We aim to resolve all complaints within 10 working days. If a resolution cannot be reached, disputes may be referred to CHAS's dispute resolution service or the relevant ombudsman.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information