Complaints Procedure
We're committed to providing excellent service. If something hasn't met your expectations, we want to hear about it and make it right.
Our Commitment to You
We take all complaints seriously and view them as an opportunity to improve our service.
24-Hour Response
We acknowledge all complaints within one working day
Fair Resolution
We aim to resolve issues within 10 working days
Fully Insured
£10M public liability for your peace of mind
How We Handle Complaints
Our straightforward process ensures your concerns are addressed promptly and fairly.
Submit Your Complaint
Use the form below or contact us directly by phone or email. Provide as much detail as possible.
Acknowledgement
We'll acknowledge your complaint within 24 hours and assign a dedicated handler.
Investigation
We'll thoroughly investigate your concerns, speaking to all relevant parties.
Resolution
We'll provide a full response within 10 working days with our proposed resolution.
Submit a Complaint
Please provide as much detail as possible so we can investigate thoroughly.
Prefer to Speak to Someone?
You can also contact us directly if you'd prefer to discuss your concerns over the phone or in writing.
Not Happy With Our Response?
If you're not satisfied with how we've handled your complaint, you can escalate to our accreditation bodies including CHAS or contact Trading Standards.
Written Complaints
You can also write to us at:
Grants Electrical Solutions LtdUnit 24, Teignbridge Business Centre
Heathfield, Newton Abbot
Devon, TQ12 6TZ