Privacy Policy

1. Introduction

Grants Electrical Solutions Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Grants Electrical Solutions Ltd is the data controller responsible for your personal data. If you have any questions about this policy or your data, please contact us using the details provided at the end of this document.

3. Information We Collect

We may collect the following types of personal information:

• Identity Data: Name, title
• Contact Data: Address, email address, telephone numbers
• Technical Data: IP address, browser type, time zone, operating system (when using our website)
• Transaction Data: Details of services provided, payment information
• Communication Data: Records of correspondence, enquiries, and feedback
• Property Data: Information about your property relevant to electrical work

4. How We Collect Your Information

We collect information through:

• Direct interactions (enquiry forms, phone calls, emails, booking forms)
• Automated technologies (cookies, server logs when you visit our website)
• Third parties (referrals from other customers, MyJobQuote, Checkatrade)

5. How We Use Your Information

We use your personal data to:

• Provide quotations and carry out electrical services
• Communicate with you about your enquiries and bookings
• Process payments and maintain financial records
• Issue certificates and warranties
• Send service reminders (e.g., EICR renewals) with your consent
• Improve our services and website
• Comply with legal obligations

6. Legal Basis for Processing

We process your data based on:

• Contract: To fulfil our contractual obligations to you
• Legitimate Interest: To run our business effectively and improve our services
• Legal Obligation: To comply with regulatory requirements
• Consent: For marketing communications (you can withdraw consent at any time)

7. Data Sharing

We may share your data with:

• Accreditation bodies: CHAS for notification of completed work
• Local authorities: Building control notifications where required
• Payment processors: To process card payments securely
• Professional advisors: Accountants, insurers, legal advisors
• IT service providers: Who help us operate our systems

We do not sell your personal data to third parties.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Electrical certificates and related records are kept for a minimum of 6 years in line with industry requirements. Financial records are retained for 7 years as required by HMRC.

9. Your Rights

Under data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Restriction: Request limitation of processing
• Portability: Request transfer of your data to another provider
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing at any time

To exercise any of these rights, please contact us using the details below.

10. Cookies

Our website uses cookies to improve your experience and analyse website traffic. You can control cookies through your browser settings. Essential cookies are required for the website to function properly.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Our website uses SSL encryption to protect data in transit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

14. Contact Us