How We Work
Simple and straightforward. Here's what to expect from first contact to job completion.
The Process
Get in Touch
Call, message, or fill out our form. Tell us about your project and we'll arrange a time to discuss.
Site Visit & Quote
We'll visit to assess the work and give you a clear, written quote with no hidden costs.
Book Your Date
Once you're happy, we agree a start date that works for you. Everything confirmed in writing.
Work Completed
We turn up when we say we will and get the job done. Everything left clean and tidy.
Testing & Sign-off
All work fully tested with appropriate certificates. We walk you through everything.
Aftercare
Questions after we're done? Just get in touch. We stand behind our work.
Response Times
We know how frustrating it is when tradespeople don't get back to you. Here's our commitment:
Initial Enquiry
Response within 1-2 hours (business hours). Guaranteed within 24 hours.
Quote Appointments
Usually within a few days, at a time that suits you.
Starting Work
Typically 1-3 weeks for standard jobs. Emergency same day.
Need an Emergency Callout?
Lost power? Burning smell? Sparking outlet? Don't wait – give us a call.
View emergency rates →What to Expect from Us
We're a small team and take pride in doing things properly. Here's what we promise:
Clear Communication
Plain English, no jargon. If you have questions, we'll answer them properly.
Honest Pricing
Detailed quotes. No surprise charges. The price quoted is the price you pay.
Punctuality
If we say 8am, we'll be there at 8am. If we're running late, we'll call.
Clean & Tidy
Dust sheets down, mess cleaned up. Your property treated with respect.
Proper Certification
All notifiable work comes with certificates. We handle Building Control.
Guaranteed Work
We stand behind our workmanship. Issues? We'll come back and sort it.
Preparing for Our Visit
A few things that help us work efficiently:
Access: Make sure we can reach the areas we need. Move furniture if needed, or let us know and we can help.
Fuse box location: Know where your consumer unit is. We'll need access for most jobs.
Power may be off: For some jobs, we'll need to turn off power temporarily. We'll let you know in advance.
Pets: Let us know about dogs or cats. We're animal lovers, but it helps to know in advance.
Parking: If parking is tricky, let us know so we can plan accordingly.
Ready to Get Started?
Get in touch and we'll take it from there.