Customer
Complaints Policy
How to raise a complaint with us, how quickly we respond, and what happens if you are not satisfied with the outcome.
All policies
Key commitments
- Acknowledged promptly and resolved within 10 working days where possible
- Single named point of contact throughout
- Escalation route to our accreditation bodies if unresolved
This summary is for convenience only. The full policy document below is the controlled version, reviewed annually by Grants Electrical Solutions Ltd.